Your Rock Gems

Shipping and Sales Policies

Shipping is $5.99.  Additional items on the same order are $2.99.  
We also offer expedited overnight shipping at an additional cost to you. Orders shipped to TN addresses include a required 7% state tax. Please inquire about International shipping rates which may apply. International customers are responsible for VAT taxes, customs and duties that may apply to your purchase.

Shipping Options

We offer FedEx (FedEx) and USPS Shipping (USPS). For the most efficient and secure shipping; all orders are shipped by one of the following methods: USPS, or USPS Priority: Domestic Orders up to $400 ship in 2-3 business days (M-F) FedEx 2Day: Domestic Orders up to $1500 ship in 2 business days (M-F) FedEx Priority Overnight: Domestic Orders over $1500 ships in 1 business day (M-F). We cannot ship any orders to a P.O. Box. All orders shipped to an APO/FPO address are sent exclusively via the USPS. A minimum $20 shipping fee may apply. We require a signature for all packages over $200.

Insurance

You may request additional shipping insurance on your item for an extra charge. Please contact us for more details. We recommend that you not ship any valuable items without proper insurance.

Returns

If for any reason you are not completely satisfied with your purchase, you may return it within 30 days of receiving your item for exchange or a full refund, minus shipping & handling charges. All items returned must be undamaged in new and unused condition, accompanied by original packaging and original receipt. Please call or email us first for authorization prior to returning your item. There are no returns on custom, sale or clearance items.

Backorders

All orders are processed immediately after purchase. If we cannot ship your order within 72 hours, we will notify you promptly.

Security

We value your business and are very careful to protect your privacy and keep your information secure. We never sell, rent or in any way give your private information to any 3rd parties. If you have any questions or concerns about our business, your order, or any of our products please contact us.